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Event Details
Keys to Quality Customer Service for Seniors and Patrons with Disabilities
with Mimi Kenney Smith
Tuesday, April 20
9:00 -11:00am
FREE. Continental Breakfast provided.
Serving senior audiences and customers with disabilities provides significant opportunities for the cultural community. According to a 1998 Department of Labor statistic, more than 20 million families in the U.S. have at least one member with a disability. The estimated buying power for people with disabilities is over a trillion dollars and seniors with disabilities control up to 40% of the personal assets in America. Yet, when speaking with patrons with disabilities, their primary concern is not for the quality of the ramp or the captioning; it is for the quality of the customer service. This seminar will provide the keys to making sure that all customers are treated with respect and that first-time customers become long-term patrons.
This workshop is presented by Independence Starts Here, a communitywide cultural-access initiative led by VSA Arts of Pennsylvania and Art-Reach in partnership with the Greater Philadelphia Cultural Alliance and Philadelphia Corporation for Aging as part of Celebrate Arts & Aging.
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When & Where
The PlayGround, Adrienne Theater
2030 Sansom Street
Philadelphia,
PA 19103
Tuesday, April 20, 2010 from 9:00 AM to 11:00 AM (ET)
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Hosted By
Independence Starts Here
This
workshop is presented by Independence Starts Here, a communitywide
cultural-access initiative led by VSA Arts of Pennsylvania and
Art-Reach in partnership with the Greater Philadelphia Cultural
Alliance and Philadelphia Corporation for Aging as part of Celebrate
Arts & Aging.
